Terms and Conditions

  1. Products picked up will undergo repairs in Zanooz Repair Centers with the following scope: 

  • Zanooz will attempt the repair for the logged products and would take estimate approval from the customers via email as and when required.

  • Local VAT/ Other Taxes extra.

  • The time for the repairs will be between 3 to 7 working days. It may take longer time when delay with customer approval, non-availability of spares and non-availability of other repair functions. Pickup and Delivery time will not be included in the Zanooz period.

  • The customer should get the Pickup / Request ID before handing over the product to the authorized Pickup Agent.

  • The warranty on the repaired product will be 1 Year from the date of original purchase from Zanooz .Repair Center subject to product is not opened or managed by any other vendor after repair. Warranty will be void if customer do not retain original invoice during warranty period.

  • Warranty will be applicable on the Repair Labour and on the Spare charged in the previous billing against which the warranty is claimed by the customer.

  • Customer should verify the Warranty Sticker while receiving the repaired products. Warranty will be void if the Warranty Sticker is tampered / removed / broken / torn.

  • Warranty will also be void for product damage, liquid spill or burnt conditions.

  • There can be multiple calls to customer for No Display / Not Powering. Customer will provide approval on each call for spares if product is required more than one spare. In case, product hardware is damaged it may be possible that while repairing and diagnosing the damaged part, the other part stops functioning. In that case, Zanooz will not be liable to return the product exact/partial working condition if the customer do not approve further repair.

  • In case, the customer does not approve the repairs after the repair attempt / estimate, the product might not be brought back to the same condition while it was picked up.


  1. Customer Tracking:

  1. Other Details:

  • Customer is not liable to pay for any Service Charge / Minimum Fee if the product is returned without Repair (RWR).

  • The customer fully indemnifies Zanooz for any or all software / licenses validity/originality that the customer has on its equipment /device. Zanooz does not participate or promote piracy of any kind.

  1. Zanooz does not guarantee data loss and 100 % data recovery. Data Backup is a separate paid service offered by Zanooz, should customer desire to take on the service, it will be billed additionally. While, doing a data backup does not encourage backup of Music / Video files during its OS reinstallation or any other repair process.

  2. Zanooz advices all its customers to retain original CDs/Licenses for any or all application Software /Licenses that are pre-installed on the gadget/ device. Zanooz is not responsible for any loss of installed application software during the process of repair.

  3. Zanooz will carry the rights to replace the hardware spares with original / copy version as per the price approved and market availability.

  4. Please ensure for the Call Request Number mentioned in the Invoice while collecting your product.

  5. Please visit Zanooz for about us, additional terms & conditions, privacy policy, terms of use.

  6. In Case of any support, complaint, feedback please share your inputs care @zanooz.com Office Timing from 9:30 AM to 6:30 PM.

  7. All disputes will be subject to the jurisdiction of Dubai.