- At Zanooz, your satisfaction is a guarantee. We offers 15 day easy return window for a product replacement/exchange/refund subject to the following terms and conditions:
- Defective Product (Software/Functional Issue)
- Wrong Product (Colour & Model)
- Dead Product (Product Not Working)
- Damaged Product (Physically Damaged)
- Registration: Initiate your return by calling us at +971-501844106, or by emailing us at firstname.lastname@example.org . Please share the Web Order Number or the registered mobile number connected with the order along with reason for return.
- Pick-Up: A door-step pick up will be arranged to bring the device to authorized Zanooz Service Center.
- Inspection & Repair: A certified Zanooz engineer will perform the inspection to verify the return claim and ensure the device is in its original condition along with original packaging and accessories.
- Delivery / Refund: Once verified, a door step delivery of an alternative device or a refund will be initiated.