About Us

Zanooz.com is an online marketplace for selling and buying Box Opened and Certified Used Mobiles, Tablets and Accessories. All products sold on Zanooz undergo a rigorous Quality Checking process and they are covered under an extended warranty.


We offer our buyers and sellers a convenient marketplace through our online platform. The sellers leverage Zanooz integrated logistics support to open up an all-over UAE market and the buyers have a place to shop for bargains and be rest assured on the quality of the products they purchase.



What we offer?


  • Extensive 25-point Quality Check for all products
  • An express 12-month warranty
  • Fully integrated Logistics support
  • Easy payment options (Online or Cash On Delivery)
  • Secure and hassle-free remittance
  • 7-days return policy
  • Complete transparency in transactions
  • Help desk support (Toll-free access to Experience Centre)


Value Proposition for the Buyer


  • Buyer ease of access - gets choice of huge variety of products at great prices
  • Assurance on product quality
  • Express warranty on products
  • Transparency on product-quality through grades
  • Option of paying online/cash on delivery (COD)
  • Doorstep delivery all over UAE
  • Dedicated Experience Centre
  • Complete transparency and process tracking via Zanooz.com


What are we selling?


Zanooz is selling Box Opened & Certified Used Mobiles and Accessories


New Condition device: These devices are never used, pristine condition unboxed phones in the original packaging with all the original accessories.

A+ Condition device: These devices are in pristine condition. They are fully tested devices in our own recycled packaging. They come with certified charger, cable, & one year warranty.

A Condition Devices: These devices are minimally used, fully tested and with minor marks at secondary locations. They come in our own recycled packaging with certified charger, cable, & one year warranty.

B Condition Devices: They are gently used, fully tested devices with visible marks. They come in our own recycled packaging with certified charger & cable.

C Condition Devices: These are averagely used, fully tested devices with visible marks and slight performance lag. They come in our own recycled packaging with certified charger & cable.



Why are we selling?


Zanooz caters to the inspirational value of the buyers who want to buy mobile devices at lower prices without compromising on warranty and quality. We provide a platform that brings about cross-city price parity along with logistical support to enable convenient availability of the products.



Where do the products come from?


In UAE 5 to 10 Million devices are returned to sellers every year. Some of which are Box Opened. Thus, a large cache of products that are categorized as Box Opened is created.


Consumers tend to buy mobile devices every year but this does not mean that they scrap their old devices. These old devices have their own residual life and can be sold as Pre-owned.



What is the quality of the products?


All Box Opened devices are equal to new. Zanooz ensures each device goes through a rigorous Quality Check process and adds a 12 month warranty (managed by Warranty Zanooz) to give the end user complete peace of mind.

Pre-owned devices, once received from the seller, are also subject to the same rigorous Quality Check process. The devices are then properly packed in special boxes and shipped to the buyer ensuring it reaches in good condition along with QC pass certificate and a warranty of 12 months (managed by Zanooz).



What is the warranty on the product?


Box Opened Devices are certified tested and carry 12 months warranty which is covered by Zanooz.


Certified Used devices are also serviced, certified tested and carry warranty for 12 months which is provided by Zanooz.



What is the packaging condition of the products – are they box packed/sealed?


Box Opened devices are delivered in the original manufacturer’s packaging without seal. Certified Used devices are delivered in specially designed packaging of Zanooz.




If you have any query, suggestion, feedback we are more than happy to listen:

care@zanooz.com

+971-56-41-33500